Terms & Conditions

Last Updated: 13 November 2026

These Terms & Conditions govern your use of www.kitroomfootball.com and every order placed in our store. Please read them carefully. By placing an order, you confirm that you have read and accepted them, together with our Privacy Policy, Cookie Policy and Refund & Returns Policy.

1. Seller Information

  • Name: Kitroom Football
  • Tax ID: ES25724841P
  • Address: Calle Antonio Nebrija 19, 29620 Torremolinos, Málaga, Spain
  • Email: sales@kitroomfootball.com

Kitroom Football is an online store specialising in football-related products. To buy, you must be at least 18 years old or have the authorisation of your legal guardian.

2. Products and Availability

We offer football products including kits, accessories, customisations, name sets, numbers, patches, and official or compatible items. Each product is described on its product page, including available sizes and options. Images are for guidance only; slight differences in colour may occur due to your screen or the production batch. Choosing the right size is the customer’s responsibility.

All products are subject to stock availability. If an item cannot be supplied after your order, we will let you know and you can choose to wait for restock, swap it for another product, or receive a full refund for that item.

Names of clubs, national teams, players and sports brands are used only to identify products and belong to their respective owners. Kitroom Football is not affiliated with or sponsored by them unless expressly stated.

3. Purchase Process

You must provide accurate and complete information at checkout. You can review and correct your order before paying. The contract is formed when we send you the order confirmation email, which we send once payment is confirmed to the address you provided. We may cancel and refund an order if payment fails, if we detect signs of fraud, or if a clear pricing error has occurred.

4. Prices and Payments

  • Prices are shown in euros (EUR) and include applicable VAT, unless stated otherwise.
  • Shipping costs are calculated at checkout, based on your destination and chosen delivery option, and are shown before you pay.
  • Orders shipped outside the European Union: prices are EXW (Ex Works). The customer is responsible for any customs duties, import taxes, fees or other charges applied in the destination country.
  • Payments are processed through secure third-party platforms. Kitroom Football does not store your full card or banking details.
  • We may change prices at any time, without affecting orders already confirmed.

5. Shipping and Delivery

Orders are shipped to the address you provide. The available destinations, delivery options, estimated delivery times and shipping costs are displayed in your cart once you add products and enter your delivery address.

  • Delivery times are estimates and start when your order is ready to ship, not when you pay. They may vary due to external factors (logistics, customs, availability).
  • Personalised products are made to order and require additional production time, shown in the cart.
  • Tracking information will be provided when available.
  • If your order has not been delivered within 30 days of purchase, you may cancel it and receive a refund.
  • Check the parcel on arrival. If it is visibly damaged, note it with the carrier and contact us within 48 hours with photos.

6. Right of Withdrawal and Returns

In accordance with European consumer regulations, you have 14 calendar days from receiving your goods to withdraw from the purchase of non-personalised, unused products in perfect condition and in their original packaging, without giving a reason. You must notify us in writing at sales@kitroomfootball.com and send the item back within 14 days of notifying us.

  • The cost of returning the item, and any customs or import charges generated by the return, are paid by the customer.
  • We refund the price of the items and the standard delivery cost, using the original payment method.
  • Personalised, applied, used, washed or modified items cannot be returned, except for manufacturing defects.

Full details are in our Refund & Returns Policy.

7. Personalised Products

Personalised items (name sets, numbers, patches, prints and any product applied to a garment) are made specifically at your request. Therefore:

  • Cancellations are not accepted once the customisation process has started.
  • Returns are not accepted for personalised items, unless they have a manufacturing defect.
  • You are responsible for checking the spelling and details of the text or numbers you submit, and for the correct application of the product, unless the application service was purchased from Kitroom Football.
  • You confirm that you hold the rights to any text or design you provide, and release us from liability for its misuse.

8. Legal Warranty

All products include the legal guarantee established under European and Spanish consumer law, of 3 years from delivery, covering lack of conformity and manufacturing defects. If a product is defective, you may request repair or replacement and, if that is not possible or proportionate, a price reduction or a refund. To claim, email us with your order number and photos of the defect. The warranty does not cover damage caused by improper use, incorrect washing, normal wear, incorrect application or manipulation.

9. Data Protection

We process your personal data in accordance with the General Data Protection Regulation (EU 2016/679) and Spanish Organic Law 3/2018, for order management, customer support and legal obligations. You can exercise your rights of access, rectification, erasure, objection, restriction and portability by contacting sales@kitroomfootball.com. See our Privacy Policy for details.

10. Intellectual Property

All images, texts, designs, logos and other content on the website belong to Kitroom Football or their respective owners. Reproduction, distribution or use without prior written authorisation is prohibited.

11. Limitation of Liability

Kitroom Football is not responsible for:

  • Incorrect use of products by the customer.
  • Damage resulting from improper application of personalised items.
  • Delays caused by third parties (carriers, suppliers, customs) or by force majeure.
  • Errors resulting from incorrect information provided by the customer, such as an incomplete delivery address.

Nothing in these Terms limits your rights as a consumer under mandatory law.

12. Complaints

If you have a complaint, contact us at sales@kitroomfootball.com and we will try to resolve it as soon as possible. Official complaint forms are available at your request.

13. Changes to These Terms

We may update these Terms from time to time. The version in force on the date of your order is the one that applies to it.

14. Applicable Law and Jurisdiction

These Terms are governed by Spanish law and European Union consumer protection regulations. If you are a consumer, you keep the mandatory protections of the law of your country of residence and may bring a dispute before the courts of your place of residence. Before taking any action, we encourage you to contact us so we can try to solve the issue amicably.

15. Contact

For inquiries, claims or requests related to these Terms & Conditions: sales@kitroomfootball.com