REFUND & RETURNS POLICY

1. Overview

At Kitroom Football, we aim to provide high‑quality football products and customizations. This Refund & Returns Policy explains when returns, exchanges, and refunds are accepted.

This policy follows European consumer regulations and applies only to non‑personalized products.

 

2. Eligibility for Returns (Non‑Personalized Products Only)

Customers may request a return within 14 calendar days from the date of receipt of the goods, as established by EU consumer law.

To be eligible for a return:

  • The item must be unused, unworn, and in perfect condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

 

3. Non‑Returnable Items

The following items cannot be returned:

  • Personalized products, including name sets, numbers, patches, prints, and any item applied to a garment.

  • Items that have been used, applied, washed, or manipulated by the customer.

  • Items not in their original condition or damaged due to customer handling.

  • Digital products, gift cards, or downloadable items.

  • Any item returned more than 14 days after delivery.

 

4. Personalized Products

Personalized items are made specifically upon customer request. For this reason:

  • No cancellations are accepted once the customization process has started.

  • No refunds or returns are accepted for personalized items unless there is a manufacturing defect.

  • If the customer applies the product themselves, Kitroom Football is not responsible for incorrect application.

 

5. Refund Deductions (Legal and Applicable)

If a customer returns a product under the right of withdrawal:

  • The original shipping costs will be deducted from the refund, as permitted by EU law.

  • If the returned package arrives from outside the European Union, and Kitroom Football must pay import duties, customs fees, or taxes, these costs will also be deducted from the refund.

  • These deductions ensure that Kitroom Football does not incur additional costs caused by the customer’s return.

 

6. Refund Process

Once the returned item is received and inspected, the customer will be notified by email regarding approval or rejection of the refund.

If approved:

  • The refund will be issued to the original payment method.

  • Processing times may vary depending on the payment provider.

 

7. Late or Missing Refunds

If a refund has not been received:

  1. Check your bank account.

  2. Contact your credit card company.

  3. Contact your bank.

If the issue persists, contact us at support@kitroomfootball.com.

 

8. Sale Items

Sale or discounted items are not eligible for refunds, unless defective.

 

9. Exchanges

Exchanges are only offered for items that are defective or damaged upon arrival.

To request an exchange, contact support@kitroomfootball.com.

 

10. Shipping Returns

To return a product, send it to: Kitroom Football, Calle Antonio Nebrija 19, 29620 Torremolinos, Málaga, Spain

Important:

  • Customers are responsible for return shipping costs.

  • Shipping costs are non‑refundable.

  • If a refund is approved, the cost of return shipping may be deducted.

  • For high‑value items, we recommend using a trackable shipping service.

 

11. Need Help?

For questions related to refunds and returns, contact us at: support@kitroomfootball.com